Effective Date: 21/05/2025

At Tocnoc Global Resources, we are committed to providing high-quality agricultural inputs and household solutions. If you are not entirely satisfied with your purchase, we're here to help.

 

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

The item was delivered damaged, defective, or incomplete.

The item received is significantly different from what was ordered.

You notify us within 48 hours of delivery.

 

2. Items Not Eligible for Return

We do not accept returns for:

• Products that have been used, opened, or tampered with.
• Products without original packaging, seals, or labels.
• Perishable or time-sensitive goods such as certain biological inputs or pest control items.
• Bulk/wholesale orders unless covered under specific agreements.

 

3. Return Process

To initiate a return:

• Contact our customer service team via:

• Phone: +234 708 890 4186 or +234 803 326 9757

• Email: info@tocnocglobal.com
• WhatsApp: +234 811 424 3133

 

Provide your order number, a description of the issue, and clear photos or video evidence if applicable.

Our team will assess the request and guide you through the return process if approved.

 

4. Return Shipping

• If the return is due to our error (e.g., wrong item or defective product), we will cover the return shipping costs.
• If the return is due to a customer’s change of mind or ordering error, the customer will bear the return shipping costs.

 

5. Refunds & Replacements

Once we receive and inspect the returned item:

• Approved returns will be processed within 7 business days.
• Refunds will be issued through the original payment method or as store credit, based on your preference.
• You may opt for a replacement product instead of a refund where applicable.

 

6. Exchange Policy

We offer product exchanges only for items that are defective or damaged. To request an exchange, follow the same steps listed under the return process.

 

7. Contact Us

For any issues related to your order, contact our support team at:

 

• Phone: +234 708 890 4186 or +234 803 326 9757

• Email: info@tocnocglobal.com
• WhatsApp: +234 811 424 3133

 

Office Addresses:

• Ibadan: 32, New Court Road, Ogunpa
• Lagos: 4, Ogunleti Street, Kosofe, Ojota

 

Note: Tocnoc Global Resources reserves the right to amend this policy at any time. Updates will be posted on our website.