Terms of Sale

Last updated: 5 November 2026

1. About These Terms

These Terms of Sale apply to purchases from TOCNOC Global Resources through this website. Please read them before placing an order and retain a copy for your records. Our Terms of Service govern use of the website, and our Privacy Policy explains how we handle personal information. These Terms of Sale govern purchase-related matters if the website-use terms differ.

2. Products and Availability

Please check the product description, specifications, quantity, and selected options before ordering. Images are illustrative; packaging and appearance may vary, but products must conform to their description and applicable legal requirements. Contact us before purchasing if suitability or a specification is unclear.

Products are subject to availability. If an ordered item is unavailable or a material description or pricing error affects your order, we will contact you to resolve it. We will not substitute an item or increase an agreed price without your agreement. If we cannot fulfil a paid order, the amount paid for the unfulfilled items and any related undelivered service will be refunded.

3. Orders, Prices, and Payment

Provide accurate contact, billing, and delivery details. An automated acknowledgement confirms receipt of an order, not that it has been accepted or dispatched. Order acceptance and fulfilment remain subject to confirmation of availability and payment. Contact us if you need clarification about your order's status.

Review the currency, item prices, applicable taxes, and delivery charges shown at checkout or in your quotation before paying. Ask us to clarify any charge that is not clear. Payment must be received before dispatch unless we expressly agree otherwise. Price changes for future purchases do not change an already agreed order price.

4. Changes and Cancellations

Contact us promptly if you want to change or cancel an order. We will review the request based on its fulfilment status and explain the available options. Once an order has been dispatched, a delivery or return arrangement may be needed. This process does not limit any cancellation rights available under applicable law.

5. Delivery

Delivery timelines vary by location and product availability. Any delivery estimate communicated for an order is an estimate, not a universal delivery guarantee. Please contact us for an estimate relevant to your location and chosen products, especially if delivery by a particular date is important.

Provide an accessible delivery address and a working contact number, and tell us promptly about changes or access restrictions. If delivery is delayed or unsuccessful, contact us so that we can investigate and discuss the appropriate next steps. Delivery estimates do not exclude any rights you have regarding delayed delivery or non-delivery under applicable law.

6. Complaints, Returns, and Remedies

If an item arrives damaged, defective, incorrect, or incomplete, or you have another concern about your purchase, please contact us promptly with your order details and a description of the issue. Photographs or other supporting information may help us assess your complaint. A request to report an issue promptly does not impose a fixed reporting deadline or remove your legal rights.

We review complaints individually and, depending on the circumstances and applicable law, provide an appropriate remedy, which may include a replacement or refund. Please contact us before sending products back so that we can explain any necessary return arrangements. Do not send hazardous or leaking products through a carrier without appropriate safety arrangements.

We do not offer a general 30-day money-back guarantee. If you change your mind or ordered the wrong item, contact us to discuss your request; do not assume that a discretionary return has been approved. This does not affect any return or cancellation right provided by law. Where a refund or replacement is due, we will explain the next steps, including any necessary return arrangements and the expected processing timeframe, subject to applicable legal requirements.

7. Safe and Appropriate Use

Follow the product label, manufacturer instructions, safety information, and applicable rules for handling, storage, and use. For agricultural inputs and equipment, seek appropriate advice if you are unsure about suitability or safe application. Do not use a product you reasonably believe is unsafe; contact us about the concern. These responsibilities do not excuse defects or remove obligations imposed on us by law.

8. Consumer Rights and Nigerian Law

These terms are governed by the laws of the Federal Republic of Nigeria, including applicable consumer protection legislation. Nothing in these terms excludes or limits rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited. Case-by-case complaint review does not make a legally required remedy discretionary.

Please contact us first so that we can try to resolve a dispute. You remain free to seek help from the Federal Competition and Consumer Protection Commission or another competent authority, or pursue remedies through a court of competent jurisdiction.

9. Updates to These Terms

We may update these terms for future orders. Changes do not retrospectively alter the terms applicable to an existing order without your agreement or a legal requirement.

10. Contact the Seller

TOCNOC Global Resources
3, Ogudu Road, Ojota, Lagos, Nigeria
Email: info@tocnocglobal.com
Phone: +234 803 326 9757

You can also send an enquiry through our contact page. Include your order reference when asking about a purchase, but do not send payment-card details or passwords.